Car Leasing 365 is committed to protecting customers’ privacy and their personal information. This privacy statement explains the processes around what data we collect about you, how it is obtained, what it will be used for and who will access it.
Car Leasing 365 as a data controller is committed to ensuring that all personal information is processed in line with the General Data Protection Regulations (GDPR), the information security requirements of ISO27001 and the Payment Card Industry Data Security Standards (PCI DSS) throughout the information lifecycle.
This privacy statement applies to the information we hold about you that can be used to identify you as an individual, known as personal information. Personal information includes, but is not limited to, your name, addresses, telephone number, email address, credit card or other billing information. By providing personal information to Car Leasing 365, you acknowledge that you understand and agree to the terms of this privacy statement and the subsequent processing of your personal information in accordance with this statement.
Collection of your Personal Information
When entering into a contract hire agreement, booking car rental services or registering for an account, Car Leasing 365 will ask for your name, postal address, telephone number and email address. This allows Car Leasing 365 to process your order, to contact you if we have any problems with your request or to send you an electronic confirmation of any quotes obtained or confirmation of orders made. This information may be shared with our Car Leasing 365 site locations who may source and provide you with your vehicle. If your personal information is going to be shared with any 3rd party we will require your explicit consent.
We collect your IP address when you visit our website, this will only identify your internet service provider and does not contain any personal information about you as an individual. This information is solely used to allow us to understand where our site traffic originates to prevent any unauthorised access.
Cookies enable us to customise our website and offerings to your needs and provide you with a better online experience. In addition, cookies are used to measure usage of various pages on our website to help us make our information more pertinent to your needs and easy for you to access.
Our vehicles may be equipped with an infotainment system that if the customer chooses to use will store certain information. If the customer connects their mobile device via Bluetooth or cable then the infotainment system can store the Bluetooth device name, contacts list, text messages, emails, call logs and any routes or destinations i.e. home address.
If customers choose to use the infotainment system then Car Leasing 365 is not responsible for any data that is left in the vehicle as a result of the customers use. We cannot guarantee the privacy practices of Car Leasing 365 for such information and all customers are advised to reset the infotainment system back to its original factory settings before the vehicle is returned. If you require any assistance in this then please speak to a Car Leasing 365 representative.
How your Information is Collected and Stored
All customer personal data is collected directly from the customer in connection with a contract hire or rental vehicle or a service provided by Car Leasing 365. The information is collected via but not limited to the following:
• Car Leasing 365 or Car Rental website;
• A phone call made to Car Leasing 365
• In person to a Car Leasing 365 employee
• Infotainment systems (Car Leasing 365 does not request, require or process any information added to the infotainment system by the customer)
Customers can request copies of the personal information held about them at any time and to advise us of any amendments to keep the information up to date. We have strict procedures for storing and disclosure of personal information to prevent unauthorised access. Therefore, we will ask for proof of identity before we disclose any information to you. Please address requests to:
Car Leasing 365
Kites Park, Summerleys Road
Customers can withdraw their consent at any time to stop Car Leasing 365 from processing or accessing their information in line with Article 7 of the General Data Protection Regulations – exemptions to certain information apply.
Please contact the above address if you wish to withdraw your consent.
How we use your information
Your personal information will only be used for the specific purpose that the information was collected for, if your information is to be used for any other purpose other than what it was originally intended, then Car Leasing 365 will always gain explicit consent from its customers beforehand. Your personal information will only be kept for the period that it is required, once that time has elapsed your information will be securely deleted/disposed of.
We use information collected for the following, but not limited to purposes:
• To create a registered customer account;
• To make your rental reservation;
• Assist in the transaction to secure your contract hire or rental vehicle;
• To confirm and verify your identity for fraud prevention;
• To provide customer service in relation to your contract hire or rental vehicle or to respond to an enquiry made;
• To contact you about a claim during your contract hire or rental period i.e. insurance or a penalty notice (parking fine, speeding ticket etc.);
• To bill and collect any amounts owed in connection with your contract hire or rental vehicle;
• If opted in, to provide you with marketing offers from Car Leasing 365;
• If opted in, to help Car Leasing 365 improve its products or services by completing customer feedback on the service received from Car Leasing 365;
• To protect the rights and property of Car Leasing 365.
Control of your Personal Information
Customers are welcome to see the personal details records held about them at any time and to advise us of any amendments to keep the information up to date. We have strict procedures for storing and disclosure of personal information to prevent unauthorised access. Therefore we may ask for proof of identity before we disclose any information to you. Please address requests to:
Car Leasing 365
Kites Park, Summerleys Road
Sharing information with service providers
Car Leasing 365 will only share your information where you have explicitly consented to the sharing or for the purpose of the transaction or process to take place that the information was provided for, i.e. to carry out the rental of a vehicle or contract hire agreement.
Car Leasing 365 may use other companies as our service providers to act on our behalf and assist us in the conducting of our business or performing services for us under our instruction i.e. third party hire providers. Any third party that has access to personal information will maintain appropriate security standards in line with that of Car Leasing 365 to protect your personal data and use the personal data we provide to them only for the purposes we specify and that you have consented to.
Car Leasing 365 will not transfer any customer data outside the EEA without the customer’s explicit written consent.
Sharing this information for protective or legal uses
We may share your personal information for legal reasons as we believe necessary or appropriate, including:
• When legally required to or in response to a legal process;
• For the detection or prevention of a serious crime;
• Under applicable law, including laws outside your country of residence;
• To process, handle or otherwise respond to claims for damages, including claims or demands for bodily injury or property damage;
• To respond to requests from public and government authorities including public and government authorities outside your country of residence;
• To recover our vehicles, equipment or any monies due;
• To enforce the terms of a contract hire or rental agreement;
• To protect our rights, privacy, safety or property, and/or that of you or others; and
• To allow us to pursue available remedies or limit the damages that we may sustain.
If we receive a notification from the Police, local authority or private parking company that a penalty, parking charge notice or any other offence has been committed whilst the vehicle was on hire/lease to you we will, where possible, provide your details to the authority/company issuing the penalty, notice or offence.
This privacy statement will be maintained and updated to reflect any changes in Car Leasing 365’s processes or any changes to legislation or law that might impact how we manage your personal information. We encourage all users to regularly review this statement to ensure they are always fully aware of how Car Leasing 365 manages and protects their personal information.
CAR LEASING 365 – TERMS AND CONDITIONS FOR INTERNET USE
This website is owned and operated by URA Ventures Limited, a company registered in England and Wales (registered number 3321083), whose registered office is Centenary House, 32 The Bridge Business Centre, Chesterfield S41 9FG.
We are a member of the British Vehicle Rental and Leasing Association (BVRLA) and we subscribe to the BVRLA Code of Conduct which governs the leasing and rental of vehicles.
By entering this web site, you agree to all the terms and conditions as set out below.
We reserve the right to make changes to the Terms & Conditions for Internet Use from time to time, and such changes will make effect from the date posted on this website.
All intellectual property rights in the website information (unless individually acknowledged by us) is owned by URA Ventures Limited.
You are not permitted to copy, store or reproduce material from this web site without the express written permission of URA Ventures Limited.
Disclaimers and Limitation of Liability
All warranties, representations or conditions of any kind implied by statute or common law in respect to this web site are expressly excluded to the fullest extent by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
To the maximum extent permitted by law, URA Ventures accepts no liability for any of the following:
1. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
2. loss or corruption of any data, database or software;
3. any special, indirect or consequential loss or damage.
Car Leasing 365 is the trading name of URA Ventures Limited and is authorised and regulated by the Financial Conduct Authority under registration number 314956 for credit-related regulated activities and for insurance mediation.
These Terms & Conditions shall be governed by and interpreted according to the law of England and Wales.